Privacy Policy

This Privacy Policy ("Policy") applies to all users of the tk971 arrivals platform. By using the tk971 arrivals website and services, you are considered to have agreed to the terms of this Policy. This Policy should be read together with our Terms and Conditions, as both documents together govern the overall terms of your account and use of services.

1 Definitions and Scope of Application

In this Policy, "personal information" means any information that can identify a specific individual — such as name, mobile number, email address, date of birth, national ID number, and financial transaction details. "Processing" means any activity involving the collection, storage, modification, transfer, use, or deletion of information.

This Policy applies not only to directly registered users of the service but also to any visitors who access the website or use the tk971 arrivals app.

2 Information We Collect

2.1 Registration and Identity Verification Information

Your full name, date of birth, mobile number, and email address are collected when you create an account. National ID or passport details may also be requested for age verification and identity confirmation. tk971 arrivals provides services only to individuals aged 21 or above.

2.2 Financial Transaction Information

Relevant financial information is collected during deposits and withdrawals. We process transactions via bKash, Nagad, Rocket, Upay, and bank transfer. Records of each transaction are stored securely.

2.3 Device and Browsing Information

Your IP address, browser type, operating system, device identifier, time spent on the website, and pages visited are collected automatically. This information is used to improve the quality of the service.

2.4 Cookies and Tracking Technologies

Cookies are used on the website to keep login sessions active, remember user preferences, and help analyse usage patterns. You can control cookies from your browser settings, though some services may then be limited.

2.5 Support and Communication Information

When you contact us via live chat or email, details of that conversation are stored. This is used to assess service quality and for future support.

3 Purpose of Data Use

Collected information is used for the following purposes:

• Creating, verifying, and ensuring the secure operation of accounts.
• Processing deposits, withdrawals, and bonuses.
• Verifying identity in compliance with applicable laws and regulations.
• Preventing fraudulent activity, money laundering, and other financial crimes.
• Providing customer service and technical support.
• Improving the technical aspects of the service and the user experience.
• Meeting legal obligations and cooperating with regulatory authorities.
• Analysing relevant information in support of responsible gaming policies.

4 Data Storage and Security

tk971 arrivals uses industry-standard security measures to keep user information secure. All data is transmitted via SSL encryption and stored data is kept in an encrypted state. Firewalls and access controls are active to prevent unauthorised access to servers.

While financial transaction information is shared with payment processors, full card or bank account details are not provided directly to third parties. Our internal staff access personal information only to the extent necessary and for defined reasons.

5 Sharing Information with Third Parties

tk971 arrivals never sells your personal information for commercial purposes. However, limited information may be shared with the following parties as needed to operate the service:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, and banks receive the information necessary to process transactions.
• Technology Partners: Trusted providers of cloud storage, security, and analytics services receive limited access to information under contractual terms.
• Legal Authorities: Providing relevant information in compliance with court orders or government directives is a legal obligation.
• Fraud Prevention Services: Identity verification agencies may be worked with to ensure the security of the platform.

By using our service, you agree to follow the guidelines on responsible gaming. In support of that policy, relevant information may be shared with specialised organisations as needed.

6 User Rights

tk971 arrivals grants its users certain rights over their own information:

6.1 Right to Access Information

You may request to know what type of information is stored about you. This request will be processed within a set timeframe.

6.2 Right to Correct Information

If there is any error in stored information, you may request a correction. Inaccurate information is updated promptly after verification.

6.3 Request to Delete Information

A request to delete personal information may be made when closing an account. However, some information may need to be retained for a set period due to legal obligations or fraud prevention requirements.

6.4 Right to Withdraw from Marketing Communications

If you do not wish to receive promotional emails or messages, you may cancel your subscription at any time. This will not affect your account or use of the service.

7 Protection of Minors' Information

tk971 arrivals strictly does not knowingly collect information from any person under the age of 21. Age is verified at the time of registration. If information about a minor is collected by mistake, it will be permanently deleted as soon as it becomes known and the associated account will be closed.

If a parent or guardian believes that a minor's information has been collected, please contact our support team.

8 International Data Transfer

Information may be stored on international servers for data processing purposes. In such cases, contractual safeguards and applicable international standards are followed to ensure data security. Encryption and access controls are maintained during data transfer.

9 Third-Party Websites and Links

Our platform may contain links to other external websites. Those sites have their own privacy policies, and tk971 arrivals is not responsible for their methods of data collection. It is advisable to read the privacy policy of a third-party site before visiting it.

10 Changes to the Policy

This privacy policy may be updated from time to time due to business needs, legal changes, or technical developments. If significant changes are made, registered users will be informed as far in advance as reasonably possible. The update date will always be shown at the top of the page.

If you have any questions about this Policy or would like to learn more about us, please visit our About Us page.

11 Applicable Law and Jurisdiction

This privacy policy has been prepared in accordance with applicable laws and regulations. If any dispute arises regarding the interpretation or application of this Policy, it will be resolved in accordance with the applicable rules and regulations.